Frequently Asked Questions 🤔

How do I place an order?
Can I order individual items instead of a pack?
I want to choose my own items. How do I order custom packs?
How do I order pre-built packs?
Do you offer unbranded items?
Is there a minimum amount we need to order?
Who designs the items?
How long does it take for me to get my order?
Do packs come pre-assembled?
Can each pack have different items in them?
Will I see a proof before my order goes into production?
How long does it take to get mockups?
Can I order samples?
Can I design the products, instead of Printato?
I placed an order but have not gotten a confirmation email, what do I do?
Can I change my order?
How do I cancel my order?
How can I make payment for my order?
How do I track my order?
What are your payment terms?
Do I get charged VAT on my order?
Can I get a receipt for my payment?